Are the products handmade?

Yes, all our products are carefully handcrafted with love and attention to detail. We believe in creating a truly artisanal experience for our customers.

Are the products suitable for all skin types?

Our products cater to various skin types, including dry, oily, sensitive, and normal skin.

How does aromatherapy enhance the experience of your body skincare products?

Aromatherapy is an integral part of our brand. The carefully selected essential and fragrance oil blends in our products offer the potential for relaxation, rejuvenation, mood enhancement, and more.

Do you offer any specialized body skincare products tailored to specific aromatherapy benefits?

Yes, we offer a range of specialized body skincare products that cater to specific aromatherapy benefits. From calming and relaxing scents to energizing and invigorating blends, our product collections are designed to address different needs and moods. Check the product description to find the best solution for your needs.

Can you explain how the combination of aromatherapy and skincare contributes to a holistic self-care experience?

The combination of aromatherapy and skincare creates a holistic self-care experience by nurturing both the body and the mind. While our products provide nourishment and hydration to the skin, the aromatic scents uplift the senses and promote a sense of well-being, fostering a complete self-care ritual.

Do you offer any educational resources or guides on incorporating aromatherapy into a skincare routine?

Absolutely! At Telestiana, we believe in empowering our customers to make the most of their skincare routine and harness the benefits of aromatherapy. That's why we offer a complimentary 40+ page guided aromatherapy journal as a special gift to those who sign up for our newsletter. This comprehensive journal provides you with numerous aromatherapy practices and techniques, as well as insightful information on the art of aromatherapy.

Do you offer any sampler sets or trial sizes for customers to experience the different aromatherapy scents?

Yes, we understand the importance of allowing our customers to explore and experience the diverse range of aromatherapy scents we offer. That's why we provide all our products in a smaller size of 50 ml, allowing you to try out different scents and find your favorites.

Are your products tested on animals?

No, we are proud to say that our products are cruelty-free. We firmly believe in ethical practices and ensuring that no animals are harmed during the development or testing of our products.

Can I still use my body butter if it came melted?

We have carefully formulated our body butter to withstand various conditions, ensuring that it shouldn't melt very fast or not at all. However, please keep in mind that extreme temperatures can occasionally cause it to become slightly melted. Rest assured, this does not affect the quality or effectiveness of our product in any way. If you find your body butter has softened due to heat, place the container in a dry, cool place or refrigerate for a faster result. Once your body butter has returned to its intended state, you can continue to enjoy all the benefits it offers.

Can I use your body scrubs, body butters, and body mists together as a complete skincare routine?

Yes, our body scrubs, body butters, and body mists are designed to complement each other and can be used as a complete skincare routine. Start by exfoliating with the body scrub, follow up with the nourishing body butter, and finish with a spritz of the body mist to refresh and revitalize your skin. We have Aroma Duo and Aroma Trio bundles, as well as Gift Sets, available for you to buy at a good price.

What is the best before date for your products after opening?

To ensure the best experience and product performance, we recommend using our products within 12 months after opening.

Do you offer any discounts or promotions on your products?

Yes, we frequently run promotions and offer discounts on our products. Be sure to check our website and subscribe to our newsletter to stay updated on the latest offers and special deals. Moreover, by signing to the newsletter, you will get a 15% discount code on your first order straight away.

What is your return and refund policy?

Check all the information about our return and refund policy here.

I have a question about shipping.

Check all the information about our shipping policy here.

Can I cancel or change the order I have placed?

We understand that circumstances may change, and we strive to accommodate our customers' needs. If you need to cancel or make changes to your order, please contact us at info@telestiana.com within 24 hours after your order has been placed. We will do our best to assist you, keeping in mind the order processing and shipping timelines. However, please note that once an order has been processed, we will not be able to cancel or modify it.

How can I inquire about wholesale opportunities for your products?

We're excited about your interest in featuring our products. For wholesale inquiries, please contact us at info@telestiana.com with your business details, including your name, company name, contact information, and any specific products you are interested in. We will get back to you as soon as possible to discuss the exciting possibilities of partnering with us. Thank you for considering our products for your business!