Return & Refund Policy

Your Satisfaction is Our Priority

At Telestiana, we take great pride in the quality of our products, and we are committed to your satisfaction. If, for any reason, you are not completely satisfied with your purchase, we're here to assist you. Our Return & Refund Policy is designed to make your shopping experience worry-free and straightforward.


Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Please keep your proof of purchase, such as an order number or receipt.


Initiating a Return

To initiate a return, contact us at within 14 days of receiving your item. We will guide you through the process, providing instructions and addressing any questions or concerns you may have.


Returns Shipping

Return shipping costs are always the customer's responsibility, without exceptions. Items must be shipped for return within 14 days of receiving the order.


Inspection Period

Once your return is received, it will undergo an inspection. This inspection ensures that the product is in the same condition as when you received it.


Refund Process

After inspection, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. This may take up to 10 business days.



If you received a damaged or defective item, we will be happy to exchange it for the same product. Please contact us immediately if you need to exchange an item. In such cases, we may require photo evidence and may request you to ship the product back to us for inspection.


Handmade Variations

Please be aware that our products are crafted by hand, and this can lead to slight variations between batches. These small differences are part of the handmade charm and do not impact the quality of our products.


Damages and Issues

If you receive a product that is damaged or has a manufacturing defect, please contact us immediately. We will assess the issue and work with you to resolve it. Providing photo evidence of the issue can expedite the process.


Refund Delays

Please note that it may take some time for the refund to appear on your credit card statement, depending on your bank.


Contact Us

If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact our customer service team at We are here to assist you and ensure your shopping experience with Telestiana is delightful.


Note: This Return & Refund Policy may be subject to change, so be sure to review it periodically for any updates or modifications.