Shipping Policy

Your Satisfaction is Our Priority

We are delighted to serve you and want to ensure that your shopping experience is as seamless as possible. Please review our Shipping Policy to understand how we handle the shipping of your orders.


Processing Time

Orders are typically processed within 1-2 business days after payment is received.

During peak seasons or promotional periods, processing times may be slightly extended.


Shipping within Estonia

DPD: 2.90€ (1-2 shipping days)
Itella Smartpost: 2.99€ (1-2 shipping days)
Omniva: 3.08€ (1-2 shipping days)


International Shipping

Please note that international shipping may be subject to customs clearance procedures, which can affect delivery times.

Shipments may be delivered to your specified address (Standard delivery) or to a designated locker, depending on the destination and shipping carrier.



DPD: 6.80€ (1-3 shipping days)
Itella Smartpost: 6.89€ (1-3 shipping days)
Omniva: 6.90€ (1-3 shipping days)



DPD: 7.90€ (1-3 shipping days)
Itella Smartpost: 7.99€ (1-3 shipping days)
Omniva: 7.90€ (1-3 shipping days)



DPD: 21.51€ (1-3 shipping days)
Itella Smartpost: 10.99€ (1-2 shipping days)
Standard: from 10.40€ (4-7 shipping days)



DPD: 23.77€ (2-4 shipping days)
Standard: from 10.40€ (up to 8 shipping days)


Czech Republic, Germany, Netherlands

DPD: 25.63€ (3-6 shipping days)
Standard: from 10.40€ (up to 7 shipping days)


Belgium, Luxembourg, Portugal

DPD: 26.23€ (4-7 shipping days)
Standard: from 10.40€ (up to 11 shipping days)



DPD: 27.29€ (2-4 shipping days)
Standard: from 10.40€ (up to 8 shipping days)


France, Spain

DPD: 35.06€ (5-7 shipping days)
Standard: from 10.40€ (up to 11 shipping days)


Austria, Croatia, Denmark, Hungary, Ireland, Slovakia, Switzerland, United Kingdom

Standard: from 10.40€ (up to 7 shipping days)


Belarus, Cyprus, Greece, Iceland, Italy, Malta, Norway

Standard: from 10.40€ (up to 10 shipping days)


Bulgaria, Romania, Slovenia, Ukraine

Standard: from 10.40€ (up to 12 shipping days)


Moldova, Russia

Standard: from 10.40€ (up to 18 shipping days)


Albania, Andorra, Armenia, Azerbaidjan, Bosnia & Herzegovina, Georgia, Hong Kong, Liechtenstein, Monaco, Montenegro, San Marino, Serbia, Thailand, Turkey, United Arab Emirates, United States, Vatican City

Standard: from 11.75€ (up to 10 shipping days)


Argentina, Australia, Brazil, Colombia, India, Israel, Iraq, Japan, Kazakhstan, New Zealand, North Macedonia, South Korea

Standard: from 11.75€ (up to 14 shipping days)


Bangladesh, Cambodia, Canada, China, Indonesia, Malaysia, Mexico, Pakistan, Philippines, Qatar, Singapore, South Africa, Taiwan, Vietnam

Standard: from 11.75€ (up to 18 shipping days)


Customs and Duties

For international orders, please be aware that customs duties, taxes, and fees may be imposed by the destination country's customs authorities.

These additional charges are the responsibility of the customer and are not included in the product or shipping costs paid at checkout.

Customs policies vary widely from country to country, and we recommend checking with your local customs office for information on potential charges that may apply.

In the event that customs duties or taxes are not paid, and the package is returned to us, the customer will be responsible for any return shipping fees and may be subject to a restocking fee.

Telestiana is not responsible for delays or issues related to customs clearance. We appreciate your understanding and cooperation regarding customs regulations in your region.


Shipping Delays

While we strive to meet delivery expectations, unforeseen circumstances such as weather, customs, or other external factors may cause delays.

We appreciate your patience and understanding in such situations.


Incomplete or Incorrect Addresses

It is the responsibility of the customer to provide accurate shipping information.

Please double-check your shipping address before completing your order. Inaccurate or incomplete addresses may result in delayed or undelivered shipments.


Lost or Stolen Packages

Telestiana is not responsible for lost or stolen packages after they have been marked as delivered.

If you believe your package has been lost or stolen, please contact the shipping carrier directly.


Returns Due to Unsuccessful Delivery

If a package is returned to us due to unsuccessful delivery attempts or incorrect address information, the customer is responsible for the cost of re-shipping.

We will notify you promptly if a package is returned to us.


Changes of the Order or its Cancellation

We understand that circumstances may change, and we strive to accommodate our customers' needs. If you need to cancel or make changes to your order, please contact us at within 24 hours after your order has been placed. We will do our best to assist you, keeping in mind the order processing and shipping timelines. However, please note that once an order has been shipped, we will not be able to cancel or modify it.


Handling Errors, Typos, and Order Communication

While we strive for accuracy in all product information, errors and typos may occasionally occur on our website, including details related to product availability.

If an error affects the availability status of a product you have ordered, we will contact you immediately to provide accurate information. If no response is received from you within one week, the order will be treated as cancelled.

Telestiana reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.


Contact Us

If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact our customer service team at We are here to assist you and ensure your shopping experience with Telestiana is delightful.


Note: This Shipping Policy may be subject to change, so be sure to review it periodically for any updates or modifications.